Here at Winchester Vineyard Church we take safety and privacy seriously and want to do all that we can to create a safe environment and protect the rights of all those we come in to contact with.
Please read below for our Safeguarding and Data Protection policies.
If you have any questions or would like to see any of our other policies, please feel free to ask our staff or email the office.
Safeguarding Children & Young People
We are thrilled that children and young people continue to feel part of the church family at Winchester Vineyard. We believe that God's purpose is for children, young people and adults to thrive as they follow Jesus and become all that God has intended them to be.
We are committed to our church being a safe place for all ages, and as you read on you'll see the comprehensive policies and safeguards we have in place to ensure this. In addition to these policies we have wise and mature pastoral leaders who consistently exercise good judgement and deal compassionately and clearly with the children and young people we serve.
For our full Safeguarding Policy click here.
Data & Privacy Policy
Winchester Vineyard Church is committed to the protection of personal privacy. Personal privacy is really important to us and we understand how important it is to you. If you sign up for our newsletter or for events or activities, our aim is to be clear and open as possible about what we do with your personal data and why we do it.
In compliance with data protection law the data you provide will be held by Winchester Vineyard Church under lawful grounds for processing data, typically by consent, by fulfilment of contract, legitimate interest or legal obligation.
The data will be held during the time of your involvement with Winchester Vineyard, after which the data will be removed from our records except where there are financial or legal requirements to keep data. We will only use the information you have provided in relation to activities associated with Winchester Vineyard.
We process personal information to enable us to help people get involved in the church community; to help us serve the church community effectively, manage / support staff and to process donations and Gift Aid Claims. Some of our data is held externally by third party providers (in-line with UK Data Protection legislation). Records will be periodically reviewed to ensure we only hold details for those still linked to the church community.
We process information relevant to the above reasons/purposes. This may include personal data and Sensitive Personal data (also known as ‘Special Category Data’). In relation to the UK GDPR, subject to certain conditions, you have the right to: obtain a copy; rectify any mistakes; request erasure; restrict processing; request data portability; object to processing and automated decision making or profiling. For more information about your rights please visit www.ico.org.uk.
You can update, view, or remove your records at any time by contacting the church office or by visiting MyChurchSuite.
For our full Data Privacy Notice please click here
Complaints Policy
We recognise that from time to time we may receive complaints from members of the public (which can include church members) about our services, facilities, staff and volunteers. Our Complaints Policy ensures that we provide guidelines for receiving and addressing complaints, for the benefit of the church and the complainant.
We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Therefore, we aim to ensure that
making a complaint is as easy as possible
we treat a complaint as a clear expression of dissatisfaction with our service which calls for a prompt response,
we deal with it promptly, politely and, when appropriate, confidentially
we respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken
we learn from complaints, use them to improve our activities, and review annually our complaints policy and procedures where we have got things wrong, or information on any action taken etc
For our full Complaints Policy please click here